Our car was damaged on the Friday and the insurance put, us in touch with Europcar for a hire car until the car was repaired the following Monday. We were told they would contact us to take the £1 deposit and get us a car. We heard nothing from them. We made several calls to organise a car but, never got a car or even a call back from them. When we were told our car may not be repaired by then end of Monday, we contacted Europcar again and they told us they would deliver a car to us by 5pm. The car never arrived. Luckily our car was repaired by 2pm. We did not cancel the hire car. It just never turned up and Europcar haven't even bothered to contact us. We called them to make a complaint and they gave a number to call to make a complaint. We called that number and the woman was quite snotty and would not take the complaint.
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