I have used Europcar for several years and never had a problem (renting around 8weeks per year) however my last trip to Bordeaux was appalling My flight was moved and I contacted the helpline to inform them - on arrival they had no record of the call and had issued my car to someone else.I was then given an old beat up dirty black 4x4 which had marks dents and scratches everywhere - inside and out.The member of staff laughed about the condition of the vehicle , but time pressing I went with the flow On returning I’ve been charged €700 for a ridiculous scuff on a door - there is no way that it could have been seen prior and the member of staff rubbed the door so much that they inflicted the majority of the damage whilst I stood there. I have 4 further bookings with Europcar which I will be cancelling this week and wouldn’t ever use again
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