Had the car for a week but on the first day one of the tyres dropped pressure so topped it up but it happened again 2 days later so called and they booked it in for a new tyre. Handed the car back and then a few days later was told I was liable for the tyre as I hadn’t reported the slow puncture within 24 hours of getting the car initially. At no point when I was sorting the new tyre did they say I was liable for a slow puncture and they have been totally unreasonable. They refused to complete a fault check on the car to show when the tyre pressure fault was initially recorded on the car and seem to think that a slow puncture would be obvious within 24 hours. If you ever are in the unfortunate position of having to deal with this awful company then accept they will screw you over and send you a bill for £180 for one tyre. I did the right thing and got the tyre changed even though I could easily have just pumped it up and handed it back to them and then they would have had to sort it which is what they did to me. No common sense and a an absolute rip off. Also told that this is classed as insurance claim, I hope the useless complaints person is wrong about this as it is totally ridiculous. Avoid this company unless you accept they will rip you off at any opportunity.
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