After renting with enterprise for 4 weeks and experiencing nothing but absolutely stellar customer service and satisfaction. I was unfortunately introduced to Europcar “the uk’s number one mobility solution” (completely mind boggling that they are number one in anything remotely positive actually. The email that they sent me contained the wrong link and map to their current address which then meant I took an Uber to the wrong destination (provided by them) which meant I was Unable to collect my rental. I tried to get through to customer services (generic one as it was after hours) where again they were so unhelpful and impolite , not even considering that I could be frustrated or stressed due to their own incompetencies. I then woke up on Saturday and made my first call to customer services by 8:53am in an attempt to be put through to the Dartford branch…. This was actually impossible to do as the branch did not once answer their phone throughout the course of that morning , despite the customer service team supposedly emailing them about my issue. I then arrived at the branch after calling multiple times with no response , only to be greeted with “we don’t have any cars” erm… I hadn’t even had the opportunity to explain , to which I responded that I had been calling all morning and been instructed to come straight to the branch to which she huffed and started typing away on her monitor. I was then told I could only rent a small corsa like car though I had booked for a compact (slightly bigger) and when I asked if that would be deducted from the price I paid she responded “no it remains the same price”…. Slightly bizarre seeing as it’s two different sizes. I accepted as I was already at my wits end. 5 minutes passed and I was told that they would not be able to rent to me due to not passing a credit check….. surely the check should happen at the time of booking or even if that’s too difficult how about at the online check in stage which I had done already. These conglomerates think they can do what they please to individual customers with no repercussions but believe me I am going to shout on every possible rooftop about this diabolical experience.
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