Absolutely useless company. Staff are incompentent and seem to be computer illiterate. Not only did they take FIVE FULL days to arrange a replacement car for me, they had just over 2 weeks to prepare, it took me an hour to speak to someone to arrange collection of the car and only then do I find out the car I have, registration given to them, was NOT in my name, Obviously I don't know whose name it's in but the clown I spoke to didn't have it in my name. Is this why I had to wait 5 days for a car? people can't hand their cars back in quick fashion.Add to this a dodgy phone call I received regarding the accident the car was in, no not one of those run of the mill scam calls, this one had my name etc, I am now absolutely convinced that Europcar passed my details on to a crappy personal injury place.Only 3 companies knew the car was in an incident and out of the 3 of them only one is the likely candidate. Wouldn't use them if I had a choice. Wish I could give them zero they don't deserve 1 star. 24/03/2025 this is my response to them replying to my review. I had already contacted your company and got a hollow worthless response from that, so no I won't be contacting you again. I've now had the car 2 days beyond me trying to return it and no idea if they'll actually coming today. I'd wager the depot that is supposed to collect it knows nothing about it as your customer service clowns are worthless and when I was on call it sounded like they were struggling to use their computers. again, I will never use Europcar by choice.
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