I hired a car from Inverness Airport on 18/3/25. I returned it a few hours later having done 42 miles and having filled the tank up to the very brim with £8 of fuel just before drop off. I couldn’t get any more fuel in the tank. They hold £250 from your account to cover any additional costs. Just got my money back but with £10 deducted for fuel! If true this car used £18 of fuel to cover 42 miles. This is a SCAM. I made the guy at the Europcar check the car over with me which was a bit of a walk. The guy was very unhappy, wanting me just to leave the car for him to check later, but came with me. He checked the car inside and out (checking mileage and fuel) and told me everything was OK and that I’d get my full deposit back ‘soon’. When you leave a hire car you are at the mercy of the integrity of these hire companies. Europcar clearly has little of that. I made a complaint and will include the result of that later. However it might be something like:“Hello John,We appreciate your feedback and we are sorry to learn you were dissatisfied with our service.Give us the chance to solve the issue by providing more details using (link removed) where our customer service team will be in touch.We hope to see you again.The Europcar Team”…or something like that…..
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