I booked a rental car through EasyJet after booking my flight to Gatwick Airport. I booked through Discovery Cars who apparently use a company called Keddy who are run by Europcar. After quite a trek to find the rental cars at South Terminal it was there I discovered my car had been booked through Europcar. Somehow during the process and my very stressed self having lost my passport lots of extras were added to my rental without telling me or advising me there as I signed the paperwork. Even when I questioned the girl about the extra £409 she said she didn’t know how much the rental was but there was a refundable deposit. After returning the car £409 was taken from my bank account with no warning and it appears the £78 on my original booking was none existent thank to the added extras I was not told about. When I rang to complain they laughed at me. A very poor service and left me feeling I’d been scammed. I wish I had read the other reviews for Europcar as I would have seen so many other people have experienced the same situation. Do not use this company if you can help it!
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