Car was delivered on time from the Gateshead branch but trying to get someone to collect the car is a nightmare. Got a hire car whilst my partners motability car was off the road and in for repair when the garage told us our car was being returned on the 6/03/25 we notified europacar gateshead and was advised that someone woukd be at our address to collect the car no later than 4pm on the 07/03/25 it's now currently 17:24 and still noone partner rang the number for gateshead branch someone answered and she advised we needed to ring the branch and proceeded to give him the exact number he was talking to her on she put him back in the que and noones answering absolute disgrace don't tell customers you'd be there to collect by a certain time on a certain date if you can't commit absolutely diabolical and when they provide a link for me to contact I get through to the end and get the generic message if oops sorry we've ran into technical difficulties its a nightmare
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