I hired a car through EasyJet in innsbruch, Austria. On returning the car, the car hire people told me that there were two scratches on the door and bumper and the total repair cost would be Euro 2100. The excess payable is limited to Euro975, but the car hire people say that this excess is per scratch, making it possible that you would end up paying more than the car is worth. This seems utterly bizarre. No one in Europcar seems to understand how quoting for work works, let alone their own insurance policies. This position is not resolved and is ongoing.
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