Europcar at London Stansted is running a scam to fraudulently charge customers for extras they explicitly refuse. I clearly stated FIVE times that I did not want the premium cover, yet they added it anyway without my consent.The agent, Fred, even lied to my face, telling me the extra charge was just the rental deposit—when in reality, it was the premium cover I had rejected. Later, he even called me for feedback, completely unaware that he had charged me for the cover! This proves that Europcar is either incompetent or deliberately deceiving customers to steal their money.When I complained, Europcar’s customer service dismissed my case, simply stating that I had signed the contract—completely ignoring the fact that I was misled and scammed into doing so. This is outright fraud.I will be reporting Europcar to UK Trading Standards, disputing the charge with my credit card provider, and will continue leaving reviews until this issue is resolved. Avoid Europcar at all costs unless you want to be scammed!
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