Europcar LCY very much operates a fraud scheme here as they charge customers for "damage" that is non existent or that they claim is the customer's fault.In my case, I received emails after my rental that there was “damage” to the car. Photos were provided, but I am unable to see any damage in the photos. I have attached a photo they sent, apparently there is a scratch on the front bumper but I do not see one, especially at the resolution provided. Not to mentioning claiming "damage" on a bumper - a bumper! - just screams scam.I was not asked to inspect the vehicle prior to the rental. I was not given any evidence of the condition of the car prior to the rental. (However, the pickup attendant tried to upsell me to cars that were 8x and 6x more expensive than my rental.)Upon return (to London City), the attendant required me to drive to a remote part of the parking lot for the return - far from the Europcar office and designated return area, with no other cars around, and extremely far from the terminal. I now know why - to be out of view in order to execute a damages claim scam.The car was only driven 4 times during the rental, and did not impact anything during those 4 trips.Claiming that I am responsible for damages is scam-like, inefficient, inappropriate, and terrible customer service. When I stated so to the claims rep, they claimed I should've read the 49-page Terms and Conditions prior to the rental.Highly advise renting elsewhere.
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