I had booked to pick up a car with Europcar at Birmingham Airpot in England through an online website. I found the sales person very arrogant he refused me the saying they could not verify me through there credit agency search. Which I found difficult to understand considering I had taken a car from the same location twice in the past few months prior to the last refused rental.Nevertheless I got charged for the rental, I was told that as Europcar didn’t take me payment the third party will refund the money. I got the feeling it’s because I was happy to sign the contract even after been told that I would be liable to the damage to the car because I refused to take out any extra add insurance from them, because this same person who stated they could not find my name on a credit check was present the last time I rented from that branch and I refused to take extra insurance from them. I actually choose Europcar because I believed it to be a reputable company, never again.
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