Car rental for christmas in Cork, booked via HolidayCars. I bought a CD waver insurance policy which I showed at the desk on collection of the car. I had to use my debit card instead of a credit card as the PIN had been changed by my wife. Apparently using my debit card meant that I had to take compulsory and very expensive CD insurance that increased the cost by 112 euros. This was not exp[lained to me at the desk. On return I was invoiced for this extra amount and emailed their support. This was answered that I had signed the agreement when renting so nothing could be done. My point is that I cannot read the full agreements when renting a car especially when stressed to get to my final destination and with a queue behind me. I had bought a policy to cover the excess so clearly did not want or need extra insurance. I think that Europcar should have refunded this charge but they stopped replying to my follow up emails. I regard this as misleading me. Poor.
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