I had an accident with my car (not my fault) and received a replacement car similar to mine, from Europcar. It took about 40 days to fix my car so during this time I did about 2,000 miles. When finally my car was ready, I was told that I can leave the rental at the repair garage, as this was apparently, the usual practice. It took Europcar 3 days to collect their car and I received the collection report with all the images, which looked okay. I've been driving for more than 40 years, dozens of different rental cars around the world, never had a damage. I did not suspect any problems with the rental car, as usual.What was my surprise when a month later I got a message from Europcar stating there was damage to the rental car worth nearly a £1,000! There was no visible damage to the car while in my possession and I am not aware of anything like that! The images presented were magnified x20, making minor scuffs and scratches look massive. The car was not at the place where I left it, and was also cleaned. There was no mention in the contract that 2mm scuffs will be considered a damage worth £1,000! I feel so sorry I accepted their service as they are clearly after ripping off their customers. The car was not even repaired, it was rented again to other people, and the damage claimed is barely noticeable. They took advantage of me as I was so stressed by the accident I had. Europcar made me sign documents I was not in a proper state to thoroughly read, made me agree to a huge excess (£1,000, no coincidence?), they even claimed a damage described in their paperwork upon vehicle delivery.I would strongly recommend - DO NOT use Europcar! They would only try to rip you off as much as they can! I wish I never had to use their lousy service and will, most definitely, avoid Europcar from now on. Europcar is an absolute disgrace!
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