The experience with the car itself was fine. What really let me down was the treatment I received.I arrived with my quote for the car ready, online check in completed, ready to pick up my vehicle.Then the employee proceeded to ask me what option I wanted for insurance, giving me only two, and choosing his words deliberately making it sound like what I was choosing was the option that would leave my quote unaltered.Perhaps there was an element of me being naive but the same thing happened to the person before me, so I tend to think it’s a tactic they use.When it came to the payment, lo and behold, the price was DOUBLED.So, when they give you insurance options, make sure to ask what ALL your options are, and make sure to specify that you want the cheapest/no additional insurance. Otherwise they will try to take you for all you’re worth.That’s without even mentioning the lack of care, they are supposed to come out and show you the car’s features, how to use it, etc. Mine was an EV which I had never used before, he just gave me the keys and sent me on my way.Overall extremely negative experience.
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