Miss sold upgraded carWe arrived to pick up our car 20 minutes early and were told our car was not ready and that they could not tell us when our car would be ready. But that if we wanted we could take an upgraded car that was ready to go for £20. Given that I had 2 young children (4 and 1) with me and we’d been on a long flight, I didn’t want to wait an indefinite length of time for the car I’d booked to be ready, so I said I would pay £20 in order to take the car that was ready and leave the airport.It was only once my card was charged that I double checked the contract and had been charged £20 PER DAY. Had this been clearly explained there is no way I would have paid £200 to leave the airport 20 minutes early. The upgrade was not sold honestly and I have been left feeling tricked by what is meant to be a reputable company. Would definitely not recommend and be very careful in trusting any information given to you in personAlso, please do not reply saying to raise an issue on the link as you have with the negative reviews of other people, I already submitted a complaint using this process on 28 April and have received no response 10 days later
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