I booked for a 4x4 at Denver airport. At pick up the agent said it was not guaranteed and tried to persuade me to pay $500 extra to guarantee a 4x4. When I did pick up the car, guess what - it was in fact a 4x4. What a con it would have been. He also said the car I was getting would be too small for 5 adults and luggage and would not be suitable for snowy weather that was forecast. It was extremely roomy for us all and it was a 4x4 - what could have been better!Second issue was there was a chip in the driver's side of the windscreen and a huge circular crack 😳. It was so late at night after a long journey I couldn't face going through the whole processagain, so took the car. I would definitely be reluctant to Europcar, or at least Fox Rentals, their partner company in USA, in the future.
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