Hired a car from their Gloucester Branch on Saturday picking up the car at 8am and returning at 6pm. I only got the car at 8.31am despite getting there on time. But thats not my main issue as the branch only had 1 member of staff serving a lot of people she can only do much.I returned the car at 6pm as stipulated in my rental agreement. The car had no damage and the fuel level was correct and the branch confirmed this.The nightmare comes to being charged the rental for 2 days. I got an invoice being charged for an extra day saying i returned the car on Monday at 8.01 am which is ridiculous. I had the car for just 8hrs but being charged for 2 days how is that possible. And now they still haven't processed my deposit refund. I am out of pocket because of their incompetence and this is stressing me.The most annoying thing is Europcar kept quiet about this had i not flagged it, it would have gone unnoticed. I am very disappointed about this and will delay me getting back my deposit which i desperately need. Case of big companies lacking empathy.
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