Absolutely horrific experience from beginning to end. I will never use this company again, whether in the UK or abroad. I rented a car for 14 days, I never got to drive it as the battery was flat. I had to call the AA twice. On the 4th day they took the car back. They agreed to a refund but still charged me £60 for the 4 days that I did NOT drive it. The worst was yet to come! They refunded me (except for the 4 days) BUT then accidentally charged me 4 times the amount they refunded me! No one in the office I hired it from could assist as it's all done via head office which is a call center and no one can assist. They ask you to email and no one assists properly. This is still ongoing and I have reported them to my credit card company and plan to take it further as I still have not been returned the missing funds. They will probably send a link asking me to email based on their other responses to reviews! What a disgrace.
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