I’ve been a long time Europcar customer but after my most recent experience I’ll never be booking with them again. Due to a flight cancellation, I needed to delay pickup by a few days. Rather than allow amendment of dates, I was told that to make this change I’d have to pay for a new booking. Which would cost double what I paid originally, despite it being for fewer days. Not only this but they told me they would need to downgrade my car type as the original wasn’t available. Which I can only imagine would have meant that if I’d made the original booking, they wouldn’t have had the car category I’d ordered and paid for anyway. Completely unhelpful and rude on the phone. This is just blatant profiteering at the expense of customers. UPDATEContacted them as advised below and got back a confused and nonsensical answer - pasted below. It literally makes no sense that if I want to just reduce the length of my booking that my original car type wouldn’t be available. Seriously avoid. “Your booking was initially created on the 17/01/2025 at which point the branch had more fleet available which would explained that the booked vehicle, for later dates would not be available anymore and the category you would have initially booked be under high demand.”
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