Was falsely charged two fees; one for a delay returning the car which was caused by Europcar taking TWO hours to return a call for extending the rental - a call that they said would be "within 15 minutes". Then they added on an extra day rental for 53 minutes late return when it was due to their own delay in calling me. I suspect the delay in call back was in order to force the delay and make the extra charge. Very suspicious.They then refused to remove that price with a customer service agent who presumably was provided by Little Britain.In addition, there was a hidden charge for a "premium" drop-off location, which was not in the original agreement or detailed at collection.I'll soon to be making my feelings clear to over five million users on social media.Avoid this misleading, fraudulent company which does not value customers and would rather charge for a 53-minute delay in which THEY caused. You should, though, perhaps also feel bad for Europcar because they are so desperate for money they insist on charging £25 incorrectly than settle this issue.* Edit: Europcar have responded to this review informing me to contact customer service. Which I have already done. And which they would already know if they had read my review. Further compounding their uselessness by proving they literally do not listen to what the customer has said.
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