We hired a car for 2 days from Europcar at Carcassonne Airport.On returning it, the check-in reviewer said there was a scratch underneath the front valance which was not on the pre-stated damage.This cannot even be seen from eye level or even parallel to the front valance so we could never have seen this when inspecting to verify before the hire.Their staff appear to be running sharp practice to maximise ‘damage costs’ and potentially to improve their bonuses.I would absolutely advise anyone taking one of their vehicles on hire to carefully inspect and video all around the immediate underside of the car to protect themselves.However, I’d much more specifically suggest that people rent from an alternative provider who does not operate on an ethically dubious manner.Update on Fri 24th Jan - DESPITE LEAVING TWO MESSAGES NOW FOR EUROPCAR ON THE LINK PROVIDED, THERE HAS BEEN NO ACTION OR RESPONSE SO FAR.IT APPEARS THAT THEIR RESPONSE WAS MERELY TO BE SEEN TO BE DOING SOMETHING RATHER THAN AN ACTUAL INTENT TO DO SOMETHING
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