My ex wife booked a hire car from the branch in Middlesbrough for collection at 1pm on Saturday. We arrived at 1:30 and the place was closed. No notification during booking process to say the place closed at 1pm. No calls from the branch to ask if she was still collecting the car. Went to branch first thing today and they had hired out the SUV she booked so could only collect a Fiat 500 this morning. No offer of refund for the two days lost or a reduction for hire of a smaller car. Branch basically said it was her fault for not collecting it at 1pm on Saturday. Terrible customer service.
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