We were given a courtesy car thru AA.Europa left car on Friday when they had arranged Saturday.I went out,started it up,absolutely horrendous stink.Mechanic next door says clutch has burned out,only just over 2 months old.I Rang Europa cars 4 times this morning,each time they said someone was coming out.Failing to inform us they close at 1pm Saturdays.They are disgusting.They knew they closed at 1,but kept us hanging on anyway.I have an autistic disabled son and they left us high and dry. Comes to 12 45,I rang AA who were brilliant,says Europa cars have account with AA who are now coming out to look at car,a Hyundai.Europa cars will have to pay.Europa told us yesterday they will collect curtesy car at 9am today.Its 11 30 and after 3 calls saying they will ring us when they are collecting,still nothing.it's a very frustrating procedure to even get through to right department.Leave keys under plant pot was suggested..oh my goodness,I would never use this company again.It was only through AA we found ourselves using them.Nowadays no one seems to care.
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