My parents booked a car for us via a third party to collect from Manchester airport. From the outset it felt like an elaborate scam. Even though my dad had plaid for excess protection via the third party we were told it wouldn't cover it and we needed to pay again.Nobody showed me around the car at pickup. I was just left to work it all out at 5am after a 27 hour flight. Then there were endless additional changes for this 'premium location', non of which were communicated in advance.Upon return we were charged over $100NZD to vacuum a little bit of dirt off the rear mats (this was a two week hire and my kids had been careful... It was honestly nothing that a regular between-hire clean would need to deal with)Over a month later I'm still trying to get back the remainder of my security deposit. Avoid this businessEDIT:The canned response below (the same one added to every negative review here) offers me the chance to contact customer services. I already have done this. I've written multiple emails, lodged a complaint, all to no avail. Charges were upheld and nothing more done except empty 'apologies'.The litany of poor reviews here repeat the same issues and experience that I had. No action seems to be taken to improve things, so I reiterate: Avoid them.
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