Horrendous experienceTook over £200 for a booking online, then the branch called me a few minutes after and said they couldn't honour it as they didn't have the cars. End result: I'm waiting for the refund to be given to me and in the meantime I can't afford another booking as they are sitting on the money. I'm utterly stranded.It's hard to imagine how they could have screwed me over any more spectacularly.Avoid like the plague.UPDATE: like everyone else with a negative experience they try to get you to contact them. I did and have heard nothing back... like everyone else. If you live near Stoke on Trent / Stafford, use Afford. I did and the difference in customer care was astonishing.
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