I have rented several times from Europcar in the past 12 months, and had no issues until now. I have been charged £106 (inc £45 admin fee) for a scratch to an alloy that I did not cause. I’ve pleaded my case, and they aren’t interested. They also said that I drove almost 100 miles more than I did (no mileage limit but still incorrect). I guarantee that they won’t be fixing the scratch either as the car had various pre existing dents and scrapes. I won’t be renting from them ever again, which will cost them more than the alleged damage that they’ve charged me for.I should add that the staff at the Aberdeen Airport branch are great, and always very polite and helpful, always go out of their way to help.EDIT: Do not be fooled by Europcar’s response to negative reviews. They do not engage with further emails, and clearly have little interest in resolving any issues.
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