Not only the worst car hire company we have ever used, but the worst company and rudest employees I have ever encounted in my life - and I'm in my 50s.Lied, lied and lied, left us stranded without a car, and call centres that are in every country except the UK that again, and again, and again and again, said they would transfer us to customer service, but either left us on hold (for up to 50 minutes) or just cut us off. Why do they do that? Because customers are given the opportunity to rate customer service at the end of each call if the call end normally - by cutting people off, or by leaving them stranded on hold for nearly an hour so they customer has to put the phone down, the nasty, rude employees don't get poor ratings (and presumably keep their jobs). While I was trying to sort out the horrendous problems in branch, another customer came in, with a walking stick, an elderly man, who was promised someone would deliver his hire car in the morning. When nothing arrived he told me he spent hours and hours trying to call the branch but all calls are routed to Morocco or Bulgaria who refused to put him through. A pensioner, he had no option other than to pay for an emergency taxi at 5pm to the branch to find out why he didn't have a hire care. This is what you will deal with if you use Europcar. Put them out of business... always leave an honest review, or take them to the small claims court if you can. Never, ever, EVER use Europcar.
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