Shameless and dishonest Europcar!My advise to you all is to stay away from this company. They may appear to be competitively priced to begin with, but by the time you see all the nasty extras and hidden charges is already too late. The Customer Support is also in on the trick and they come back to your substantiated dispute with standard automated answers which don't address the problem.I checked in with a prepaid booking voucher and I was offered three options of cars to choose from, all of similar trim level and of the same category.At no point whatsoever was I told that any of these choice might be an expensive "upgrade".No extra charges were ever mentioned.They just appeared on my credit card one and a half months later.This is apparenlty a common and standard malpractise as I found similar complaints in various forums.I guess their reception staff is so commision-driven that they don't mind bending a few rules by lying and hiding charges.A very dishonest company with no customer orientation and no ethos.I wouldnt normally bother writting a review but then I thought if this helps even one other potential customer falling victim to these crooks then is worth the effort.
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