In the last month I have had 2 rentals from Europcar, the first one I sourced via Expedia and paid Expedia for the rental, when I got to the desk in gatwick airport to pick the car i had booked and paid for the rep said there was no payment and asked me to pay again before taking the car. The second rental pickup yesterday 30/1/2025 I ordered a Tesla Model 3 when driving the replacement car back I realised the heating was not working, I reported this straightaway on Friday night @ about 8.00pm the person I spoke to was not sure what to do but said i should get in touch with the branch i tried but there seems to be no way to do that, i then spoke to another europcar rep this morning at 8.00am and they said they would get in touch with the branch to sort out a replacement car I then spoke to them again at 11.00 as i need to know what was going on and to start my journey, they did know how to help me but said the branch would get in touch. Its now 12.10pm and still nothing.These rental companies should be looked into there customer service is very poor and from my experiance they are ripping people off charging twice and not helping to rectify any problems.
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