Europcar Oxford tried to scam me of money for some damages were already on the car.Short story. On pick up they offered their insurance that would double the rental price and I refused. They bought the car outside and I asked for the existing damages report on the car that I was not provided with and I’ve been told that they are aware of all damages and I will not get charged for them. I took a video of the car in many angles that saved me probably paying over 1000£ in damages fees. On drop off the guy looked around the car for 1 minute the came to me and said that everything is ok and I will receive my deposit back in 4-5 days, I left and then the scammer went back to the car took photos of 2 scratches and added them to the drop off report and said that they were new ones. I never found out until one week later when I received an email from europcar with the claim against me for 2 scratches on the car. I asked for the drop off report and I couldn’t believe when I saw the pictures of the scratches in the drop off report. I cannot stress enough telling you how important it is to have videos and photos taken on the start of a hire as they will do everything they can to take some money off you.Be safe 👍🏻
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