I paid comprehensive insurance while overseas only to get to Europcar Heathrow and be told the car I had rented wasn't available and I had to pay extra insurance. I was given only two options either an upgrade where I had to pay more or an electric car which the guy by the counter said was a bad idea since I was going to drive outside of the UK. I asked why the car I had fully paid wasn't available but got no answer instead the guy would go and talk to his colleagues and then come back trying to make small talk. So after my 23 hour flight the only car available was an expensive upgrade. I was then billed and few days later got a refund then when I returned the car I was billed again.
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