Booked and paid online. Half hour later I got phone message saying they hadn’t got the size of vehicle I need and the alternative was too small. I tried to call back on 3 occasions but never got an answer except on one occasion the person said I’ll transfer you to the rental place I was collecting from and the phone went back to hold for another 10 minutes then an automated voice told me no one was available please try again. I cancelled my online booking but money had already been taken. Now I have to wait up to 28 days for refund! I emailed hoping for a quicker response but the automated email said they will contact me within 7 days! Give me my money back please!!!
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