Booked Mercedes A class arrived to find didn’t have so getting ‘free upgrade’ to …. a Nissan? Queried to be told I was getting bigger car, an SUV, so it was an upgrade. Advised it was just me so didn’t want an SUV as driving 500 miles would rather the premium brand for comfort. Told they had other Mercedes but they don’t give them for one way rentals (charged extra £78 for one way) so it was take the Nissan or nothing. In addition to drivers licence, DVLA share code and credit card all which was expected, I was then required to provide a passport (provided UK licence) and then told they would do a credit check - don’t know if checking for bankruptcy, CCJ or credit limit to value of vehicle?Won’t be using Europcar againSurprising reply from Europcar telling me to contact them using the link which is just their generic raise a question page. Clearly not interested.
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