If I could give them ZERO stars, I would. We booked a car online (medium sized) via Booking.comWhen we arrived (jet lagged & exhausted after the long flight from Australia), the guy said that the car we had booked wouldn't serve our purposes as we were doing a lot of driving. As per another review, you're a target because you're tired and you just want to get a car and get going.Long story short: we ended being "upgraded" (supposedly at some discounted cost), but out of pocket an extra GBP1400!! In hindsight, my husband made the observation that when we were talking to the guy about our booking, he had 3 sets of keys in front of him. We figure (in hindsight), that one set was the car we actually booked, the second was a slight upgrade and the third was the set for suckers like us. And, like another reviewer, the upsell about insurance: no, what we had paid for online was not of any use, blah, blah. Then, when we finally get out to the car and ask for some help with how it all operates , they send out some young guy who knew little more than us. We got absolutely NO help working out how to get the GPS to work - when you put in an intended address, after a minute the screen would disappear and the message would come up, something along the lines of "You need to pay a subscription". What??? After a week of using our own data on our 'phones due to this limitation (and stopping in at two more car hire offices to try and get help with it, without success), we discovered if we went through another field/screen, the map displayed would actually stay live and not disappear. Fancy having to work that out for yourself, and having the frustration of that limitation for a week, when the company can't help you. (No car manual in the car).Also, like other reviewers, I WISH I HAD READ THESE REVIEWS BEFORE BOOKING!! Additionally, in talking to a friend, she had the same type of pressure to upgrade (although she stuck to her guns) with this company in NEW ZEALAND. This must be part of their policy and company training!! Maybe they get commission if they upsell?Would NEVER rent through them again.
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