This is one of the worst car rental service you would ever use. We reserved a car on 24th Dec 2024, and paid for it to be picked up at Innsbruck airport. When we reached at the airport pick up the Austiran team told us we have not paid so we paid again. In our back statements, we can clearly see two transections paid to Europcar but the customer service is only talking about taking and releasing our deposit. This company is fraud as they charge customer twice without even giving an explanation.
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