I had a terrible experience at the branch in Maidstone on 23rd January 2025. My car, booked for 8:00 AM, wasn’t ready, and I was told I’d have to wait until 3:00 PM. The excuse? I booked the night before after closing—which the system allowed without warning.After waiting nearly an hour, they tried to upsell me a replacement car for £20 more per day. I refused, and the manager eventually approved it at no extra cost, but I was then charged £12–£13 daily for insurance instead. Adding to the chaos, payment delays due to system issues made the process feel rushed and unprofessional.My order number was 1185232517. This experience was stressful, disruptive, and unacceptable. I wouldn’t recommend this branch.
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