Regrettably Preston Europcar branch has defaulted to the expected level of Europcar Customer Service. Non existant.How can my booking be accepted, check-in offered online and no car be available on arrival at the branch?An email was sent after my reservation was confirmed advising there were no cars available but efforts were ongoing to get vehicles back as quickly as possible. I was advised not to go to the branch until I was contacted by a colleague. Unable to contact anyone at the Preston branch and in the absence of the promised phone call with 2 hour journey by public transport to the branch, I contacted the Europcar Call centre two times. I was advised my reservation had not been cancelled and to proceed to the branch as my reservation was good.On arrival at Preston lots of cars in the parking lot but no car for me.When in the branch and in the presence of a staff member I went on the Europcar App and was able to make and confirm another booking for the same afternoon with a 5pm pickupHow can this be possible?Surely booking engines should have sales inhibited by the branch if there is no car availability to avoid messing supposedly valued customers around.Privilege status is worth nothing.Europcar do not value your repeat business and clearly have no respect for their customers.On the bus home. 4 hours wasted, £11.50 out of pocket and the lovely job of explaining to an 88 year old lady why we can't visit relatives tomorrow morning.Thanks Europcar.
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