We got tricked and scammed by Euan at Europcar Glasgow Airport without any refund in sight after two objections were filed! I always book a rental car via a German trustworthy platform to find the best deal with the best reviews to avoid scams.We had a small car reserved but Euan at Glasgow Airport gave us a larger car without even mentioning extra costs! The writing on the rental agreement was so bad and resembled the amount in Euros I prepaid but was in fact the extra amount for the upgrade in GBP! Instead of 172.15 Euros, we paid £172 extra for the unsolicited upgrade. He shuffled the papers in front of us, no detailed explanation and we signed. I usually read every single line on these contracts but he had a talent to charm and con us into it.When I entered the card into the card pay machine, I assumed it is for the deposit. We were not given any receipt for any transaction at any time, again, thinking it is for the deposit.In the Europcar yard I realised that there were no small cars parked anywhere and again assumed that we got a larger one because they didn't have a small car available.Only when I checked my bank account when we were back from Scotland, I realised that we got charged for the upgrade on top of the initial payment! A deposit was never taken out of the account. The fact that the money was only taken out of my account 2 weeks after the rental also shows that nothing was done by the book. If I had seen the amount on a receipt or in my transactions straight away, we could have turned on our heels. But if you get deceived in such a way, you don't expect bad intention. We also never received an end of rental statement via email as it usually is the case.I filed two complaints with Check24, the German booking website, however, they closed the case twice after trying to solve the issue with Europcar.This is not where it ends, Europcar. I'm taking this to the BVLRA for further investigation. It can't be the case that so many people get scammed by Europcar and get away with it.And if you, Europcar, send an automated reply to this rating and how sorry you are about the experience, then do something about the scammers you employ at your rental desks.This has to end!
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