Summary: £54.86 overcharged for no reasonExplanation: On 2 January 2025, I had booked to pick up an electric vehicle (EV) at 1:00 pm. However, upon arrival, the staff member seemed confused about my booking and initially provided me with a petrol car instead of the EV I had reserved. After realising the mistake, she had to swap the cars, causing a delay. As a result, I did not receive the car until 1:36 pm. When I returned the car, I made sure it had a battery charge level of 55%. Yet, the invoice inaccurately claims that the charge level was only 42%. The problems didn’t end there. On 7 January 2025, I noticed that £54.86 had been deducted from my deposit without any explanation or invoice. I contacted Europcar to inquire about this, but I have received no response. This experience has left me deeply frustrated. Not only does Europcar fail to deliver accurate service, but they also show no regard for transparency or customer communication. If you rent from them, be prepared for false charges and the possibility of having to pursue legal action to recover your money. I will now be commencing legal proceedings to address this issue. I strongly advise others to avoid Europcar entirely. This was one of the worst rental experiences I’ve ever had.
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