Not worthy of one star. Absolute diabolical, fraudulent service. I paid for a hire car on 9th Oct for hire on 30th December, from Warrington branch. I received a "your car is ready from Warrington branch" email at 8am on 30th Dec. I arrived at the branch - to find it had closed down months ago! I phoned customer service ( waited a long while and was charged a lot for a 0371 number). All the operator kept saying was "sorry", said there was no manager to talk to and id have to travel to Liverpool to collect a car, and take it back to Liverpool. We were due to leave on our holiday at 9.30am, my family were at home waiting. We had family we'd not seen for 20 years meeting us half way to our destination for lunch, which we didn't make and they've now returned to Canada. I was left in tears trying to get someone to help me. I had to get another car from a local car hire, which because of the late notice was twice as much. I still to this date have had no explanation or a phone call which I was promised. Europcar simply do not care. I've e-mailed, I tried to call, but not a single word back. I have no idea how Europcar are allowed to trade when they illegally sold me a service that did not exist and now I am £250 out of pocket, because of their error.
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