I noticed, more than a month after my rental that this company (Manchester Airport Branch) had charged for damages without any notification.After challenging this I received excuses like your email address was incorrect, strange given that they had emailed me the booking confirmation for the same when I booked it. They also sent photos of the supposed damage, of the wheel, which could have been from any car, it did not even give enough of an image to show it was even the same colour car, apparently you cannot show the damage without an extreme close up? Also increasing my frustration on this was that I had booked what was supposed to be one of their premium cars and to be frank it was a wreck which when I complained at pick up was told "its driveable so its rentable" and "if you want to replace the best we can provide you with is this car" a car which was not a "premium car" and not in any way the same size to accommodate our Luggage.I would strongly recommend not to use this company, I certainly won't be doing again.Update following response from EuropcarThankyou for your prompt response however please note that I did not write this review immediately after the issue, I communicated via email with your Customer Services on various occasions and it was only after receiving unacceptable responses that I posted this review.
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