I would give this company 0 stars if I could. I stupidly did not read reviews before booking and naively thought such a well known company would be better. I really just wanted to book a car for a week, pay for it, with the price quoted and safely drive to my destination. I was quoted £467 for a car for 1 week which I think is way too much anyway. After booking I rang customer service as a change in plans meant I needed an infant car seat for my 4 month old baby. This was completed over the phone, quote changed slightly. I rang and emailed customer services the day before travel and was reassured everything was as it should be. Imagine my surprise when I arrived and was told I did not have a car seat booked, just a device (apparently a legal requirement seeing as Italian people have a tendency to leave their children in cars!) So I was charged for a car seat. Then pressure sold insurance. My £467 escalated to £968 (including a £100 hold on my credit card). The rep at the desk then handed me the most disgusting, filthy car seat, absolutely not fit for a 4 month old and told us to go and find the car, with 2 suitcases, bags and a baby in a pushchair. Checked my credit card statement, final charge was £721.33 + £21.27 non sterling transaction fee 🤣.
Claim your business profile now and gain access to all features and respond to customer reviews.
Europe's #1 car hire company, offering great prices, great deals and great service. With a large fleet of luxury, fun and standard cars and a wide range of vans, you're sure to get the vehicle that meets your every need. Book direct for our best price guaranteed.