On Friday the 20th December of 2024 I booked a rental vehicle through the Easyjet website, collecting it from Europcar Manchester Airport at 3:00pm.From the innumerous companies based in Manchester, I chose Europcar as it is a well-reputed company in the market, trustworthy and with relatively affordable prices.According to the booking summary I did not contract any other services or extra options in addition to the car rental.When collecting the vehicle the employee present at the time suggested me to upgrade my cover to a premium insurance, to which I said I was not interested.Upon my answer, your employee gave me several documents to sign under the excuse they were mandatory to the conclusion of the rental contract.The car was returned with a full tank, without any faults or damage, something that was checked by your staff at the time of delivery.I was completely gobsmacked and furious when I received the invoice where you Europcar charged me almost double the amount that had been previously agreed.I will bring again to your attention that I did not contract or subscribed to any extra services, neither at the time of booking nor at the time of collection.After reading SEVERAL feedbacks from other dissatisfied customers on several internet pages, I can finally understand where the issue relies:Because I refused the premium insurance, the employee took advantage of my apparent rush to collect the car keys and the fact that I was a foreigner and non English native, to give me the premium insurance contract to sign mixed up with other paperwork.This is fraud, and you are accountable for it.Unfortunately this situation, which is very difficult to prove, seems to be recurring and many customers were scammed in this way (you can find plenty similar cases here in Google Feedback, for example).That said, my only question is:Are your employees who, in search of commission money, deceive Europcar customers?Or is Europcar the one encouraging employees to carry out this type of fraudulent scheme?Until what extend are you as a company involved in this fraudulent scheme?Either options are despicable and reprehensible.Considering Europcar has been operating since 1949 and has a reputation to uphold, you should be ashamed of your employees actions and take responsibility for their misdeeds.I expect nothing than a full refund covering the extra money that was abusively withdrawn from my account, and for the employees who have been carrying such fraud to be sanctioned and brought to justice.I expect an answer from you within the next 15 days, and in the case of failure I will seek further action with legal authorities.I will also report this matter to the GOV.UK, Trading Standards Institute and to the ECRCS.You can fool me once, but you won't fool twice. As someone who travels to England twice a year, I will never use your services again, and I will make sure this situation is widely spread.
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