Terrible experience - Europcar need to urgently update their t’s&c’s.There is an undisclosed young drivers fee - the terms and conditions states “Under 25’s will face a young drivers fee”, which is the main reason why I booked the car with europcar, as I am 25 and this statement means I will not be charged any extra. Unfortunately I was faced with an extra £590 fee for my car on arrival, when the car booking itself was only £390. The first line you see on the t’s and c’s is the above (quote - UNDER 25’s), and you have to “click to read more” to read further where you see the line, “25’s AND under will be charged” etc. Why would I click to read further if the first, summarised thing I read clearly states it is relevant for UNDER 25’s, not 25 AND under? To add to this, the fee wasn’t added until I arrived to collect, so I also could not cancel my car. I was within the 6 hour pick up time and so I would have been charged the full fair. I was left with no option but to take the charge, all because of an error on their side. My £390 car turned into a £980 one!! Absolute rip off.I feel I am entitled to a refund on this surcharge fee, and I would certainly not suggest Europcar to anyone.
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