Needed a family size car for Christmas as I only have a 2 seater, booked Europcar thinking that as they are an international company I wouldn’t have any issues. How wrong I was! Booked on the 20th December and spoke to the branch who told me I would be getting a VW T-Roc delivered. Around an hour later they rock up with a dirty Skoda and when I asked where the VW was I was told that all their “good cars” went up to the airports on transporters for the Christmas rush and I could either take the Skoda or they could take it back to the branch and cancel the booking. Had I not needed it that night I would have definitely rejected it. I get that the car was not filthy but when paying £400 of my hard earned cash I was expecting them to have at least whipped the hoover around it. I have so far been offered a £30 refund, not even 10% of the cost! Absolute joke. I see from other reviews that they supply courtesy cars for the mobility scheme, fair enough - these people aren’t paying directly so should be happy with whatever they’re given but when you’re paying your own money it is just not good enough. Maybe Europcar should stick the government contracts instead of ripping individuals off!
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