Europcar is an absolute disgrace. The young blonde boy serving us blatantly lied, claiming he was giving us an “extra nice car” without once mentioning it would cost more. At no point were we told about additional charges, yet now Europcar refuses to refund us. Their customer service has been useless, outright refusing to help resolve the issue.To make matters worse, the server had the audacity to lie and say he informed us, even though both of us can confirm he did not. This is nothing short of a scam, and the dishonesty displayed has completely ruined our experience. Do not trust this company—they clearly thrive on deceiving their customers. Avoid Europcar at all costs if you value honesty, transparency, or decent service!
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