Gave 1 star as couldn’t give minus score! I am a motability customer who has been messed around by these people and been left high and dry. My own car is awaiting pick by garage, europcar are supposed to deliver a car - except although they say they will contact 24hrs ahead of booking they don’t. When finally get through their horrendous phone systems which switch you off and tell you to call back later after sitting for an hour - they say they will be delivering a car on day expected but 5pm - in the dark which means no opportunity to check vehicle, then on morning of delivery told definitely happening but can’t confirm car (booked electric suv) after midday call to say can’t deliver - basically I live in small rural town over hour away from them so of course they don’t want to deliver! I can travel and get though… the title motability customer gives clue in title - I cannot collect, get a taxi (few taxi firms will lose a cab for 2/3 hours on a Friday pm when they have school contacts to honour)… this is 3rd time they have failed with their obligations, apparently I can trust them to deliver when I’m not around to sign for it… if these guys cannot even undertake basic customer service skills or basic project management (can’t guarantee your booking for day booked maybe up to 3 days)… or in my case even with 2 weeks notice on booking they don’t source a car in time or deliver as promised… they made me feel completely worthless.. my car cannot get mended as I cannot be without a car!
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