Never trust Europcar, their employees and their processes. They all are waiting for the opportunity to manipulate and deceive you to earn cheap money and commissions. After returning the vehicle I noticed on my invoice that an extra charge of amount £223.04 has been applied to my bank account (in the name of 'Premium protection'). I never asked to add any additional service on top of the booking amount of £ 327.35 which was paid already at the time of booking (before even using the rental service). If I need any additional services, I always make sure that everything is in place and paid for to avoid any surprises and to keep a track of by expense and budget.I clearly mentioned "NO" multiple times for any additional services to Europe car rental agent (It must be recorded on their camera).Even when I said "NO" multiple times to any kind of additional services, Europcar's agent printed 'Premium protection agreement' papers without informing me and put in front of me to get my signature with other many agreement documents which is really deceiving and manipulating the valuable customer and forcing unnecessary extra charges to the customers while they are trusting the process. When I explained the situation to them and asked for refund, they denied. Never ever going to book from them. I request you all to avoid such shameless deceivers instead of getting deceived.
Claim your business profile now and gain access to all features and respond to customer reviews.
Europe's #1 car hire company, offering great prices, great deals and great service. With a large fleet of luxury, fun and standard cars and a wide range of vans, you're sure to get the vehicle that meets your every need. Book direct for our best price guaranteed.