*UPDATE* they have now of course tried to charge me for damage not made by me, as well as trying to charge me for two extra days even though I dropped it off early. I’ve also had no reply from customer service*I am genuinely shocked and appalled at the dreadful service, or lack of, that this company provides. It is terrifying and anxiety inducing.I booked a rental car to be dropped off at Newcastle Rail Station on a Saturday. Upon returning the vehicle, the shutter was down and there was nobody there to take the keys/refund me my £250 deposit. Note - the sign on the door says Saturday open 9am to 1pm and on my rental agreement it says it is open on a Saturday and to drop it off at 10.30am.Anyway, I called customer service and spoke to the most disgusting, rude and unhelpful man called Younes (refused to give me his full name of course).He told me I was being over dramatic and I should just take the car to a different branch. I book the rail station branch as I needed to get a train home (I am disabled and cannot walk far). Plus dropping to another branch would mean having to pay for a taxi back to the station, as well as missing an appointment.Younes laughed at me when I said I'd miss an appointment and said I was a liar. He said I shouldn't be so dramatic and never once said sorry for this inconvenience.I then take it to the next nearest branch who told me they cannot accept the car and that Younes had given me incorrect information. They then told me to take it back to the Newcastle branch and post the key through the door. I said I was worried about them trying to charge me for any damage that may occur between Saturday and Monday but they assured me it'll be fine.I have emailed a complaint however had not heard back and I'm filled with anxiety that they are going to try and charge me more.Please save your sanity and do not book with this company.
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